The Slovenian Tax Administration has launched an enhanced multi-channel contact center initiative aimed at providing greater accessibility for taxpayers seeking assistance without the need for physical office visits. Effective 1 August 2026 the new service model integrates telephone email and live chat support staffed by qualified tax consultants enabling resolution of routine inquiries within 15 minutes and complex cases within 48 hours. The initiative stems from Directive 2018/1999 on the reorganisation of public services and reflects the administrations commitment to digital transformation reducing administrative burdens for citizens and businesses alike. Taxpayers can now schedule virtual consultations access downloadable guides and track the status of filed declarations through a personalised online dashboard ensuring continuous service even outside standard office hours.
Key Takeaways
- Multi-Channel Support Without Office Visits Taxpayers can receive real-time assistance via phone email or live chat from qualified consultants eliminating the necessity of in-person appointments for most routine matters.
- Virtual Consultation Scheduling A dedicated online portal allows users to book virtual meetings with tax experts access session recordings and submit preparatory documentation electronically prior to the consultation.
- Extended Service Hours and Digital Accessibility The new service model operates extended hours including evenings and weekends and provides 24/7 access to FAQs forms and declaration status via the taxpayers personal online account.
Disclaimer:This article is compiled and summarized based on publicly available information and is for general information and academic exchange purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. For tax planning, please consult a qualified professional tax advisor or legal counsel.
Source: Read Original Announcement