On 2 October 2026, the State Tax Service Contact Center launched a dedicated telephone line (0-800-501-007, extension 5) staffed by senior tax consultants to assist businesses affected by military operations. The hotline operates Monday–Friday, 9:00–18:00, and provides guidance on tax relief measures under the Law on Ensuring Economic Functioning in Martial Law (No. 2120-IX), including: deferral of tax liabilities without penalties for up to 12 months; simplified VAT refund procedure for exporters in frontline regions; exemption from land tax and rent for damaged property; and the procedure for writing off destroyed inventory for tax purposes. The STS also published an updated FAQ on its website addressing 45 common scenarios. Since the hotline’s soft launch in September, it has handled 2,300 inquiries, with 68% resulting in immediate resolution.
Key Takeaways
- Targeted Relief: Businesses in territories where hostilities occurred or are ongoing can apply for tax deferrals retroactively to the date of the incident, supported by a local administration act.
- Document Simplification: Affected taxpayers need only submit a simplified declaration and a photo/video evidence of damage; on-site inspections are waived until security conditions permit.
- Multichannel Access: In addition to the hotline, consultations are available via the Diia app chatbot, the STS web-chat, and email (war-support@tax.gov.ua).
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement