On 29 October 2026, the Uganda Revenue Authority (URA) launched a dedicated online portal for processing refund applications related to Non-Tax Revenue (NTR) payments. This initiative targets erroneous or excess payments made by the public for services such as driving permits, vehicle registration, and other government fees collected by URA on behalf of other agencies. The move aligns with URA’s digital transformation strategy to enhance transparency, reduce processing times, and eliminate manual paperwork that previously caused delays and disputes. Taxpayers and citizens can now submit refund claims electronically through the URA web portal, attaching supporting documentation for verification. The system auto-validates payment references against the URA database, ensuring only legitimate overpayments are processed. Refunds are disbursed directly to the applicant’s nominated bank account or mobile money wallet upon approval.
Key Takeaways
- Digital Refund Workflow: The new platform replaces the manual, paper-based refund process with a fully electronic workflow, enabling applicants to track claim status in real time and receive automated notifications at each stage.
- Scope of Eligible Payments: The portal covers refunds for driving permits, vehicle inspection fees, and other NTR categories collected by URA, but excludes direct tax overpayments which follow separate procedures under the Income Tax Act.
- Compliance and Audit Trail: Every application generates a unique reference number and audit trail, strengthening accountability and reducing fraud risk, while URA commits to processing complete applications within 14 working days.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement