Service Undertaking Report 2025-26

The Hong Kong Inland Revenue Department (IRD) released its Service Undertaking Report for the fiscal year 2025-26, outlining the department’s commitments to service delivery, performance targets, and citizen engagement. The report details enhancements in tax processing efficiency, reductions in filing wait times, and the deployment of new digital services such as e‑assessment portals and mobile apps. It also highlights initiatives to improve taxpayer education, streamline audit procedures, and strengthen fraud detection mechanisms. The IRD reaffirmed its dedication to transparency by publishing detailed service metrics and responding to feedback from taxpayers through regular surveys. Particular emphasis was placed on supporting small and medium‑sized enterprises with tailored tax assistance and providing clearer guidance on compliance obligations. The report underscores the department’s strategic focus on leveraging technology to modernise tax administration, ensuring a fair and efficient tax system that supports Hong Kong’s economic competitiveness.

https://www.ird.gov.hk/chs/abo/per_tcp.htm