On 26 October 2026, the Polish National Revenue Administration (KAS) officially launched a new digital contact channel enabling taxpayers and businesses to submit queries regarding tax and customs obligations directly online. This initiative forms part of the KAS’s broader digital transformation strategy aimed at reducing administrative burdens and improving accessibility to tax authority expertise without the need for physical visits to tax offices. The service is accessible via the official gov.pl portal and integrates with the existing Internetowe Konto Klienta (IKC) infrastructure, ensuring secure authentication and case tracking.
Key Takeaways
- Digital-First Taxpayer Support: The new helpdesk allows for the submission of complex tax and customs questions through a structured online form, with guaranteed response times from specialized KAS officials, replacing the necessity for in-person appointments or generic phone hotlines.
- Integrated Case Management: All inquiries are logged within the taxpayer’s digital account, providing a complete audit trail, status updates, and the ability to attach supporting documentation electronically, significantly streamlining the resolution process for cross-border VAT, customs valuation, and transfer pricing issues.
- Resource Optimization for Businesses: By centralizing expert responses, KAS aims to reduce inconsistent interpretations across regional offices, offering multinational enterprises a more predictable regulatory environment for their Polish operations.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement