On 9 October 2026, the Metro Tax Office (KPP Pratama Metro) received public commendation for its Mobile Tax Service Unit (MPP) deployment in East Lampung Regency, significantly reducing travel distance for taxpayers in remote sub-districts. The MPP operates under Director General of Taxes Regulation (PER-13/PJ/2022) on Mobile Tax Services, which authorizes KPPs to establish temporary service points outside fixed offices. The East Lampung MPP, stationed at the District Government Center, provides services including taxpayer registration (NPWP), e-Faktur activation, tax payment validation, and counseling on UMKM final income tax (PPh Final UMKM) under PP 7/2021. In Q3 2026, the MPP served 1,240 taxpayers, a 42% increase from the same period in 2025, with 94% satisfaction rating in post-service surveys. The initiative addresses geographic barriers in Lampung Province, where 37% of registered taxpayers reside over 30 km from the nearest KPP.
Key Takeaways
- Geographic Inclusion Metric: DJP’s 2026 Strategic Plan targets MPP coverage for all regencies with taxpayer-to-KPP distance exceeding 25 km, using GIS mapping for optimal site selection.
- Digital-Physical Hybrid Model: The MPP integrates with DJP’s online appointment system (e-Janji) and virtual counseling (Live Chat DJP), allowing pre-scheduled complex consultations during mobile visits.
- Cost Efficiency: Operational cost per taxpayer served via MPP is 60% lower than establishing permanent branch offices, per DJP internal audit benchmarks.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement