On 7 September 2026, KPP Pratama Serang Timur inaugurated a tax service counter inside the Mal Pelayanan Publik (Public Service Mall), bringing registration, counseling, and document submission services directly to citizens in a high-traffic commercial venue. This ‘tax office near you’ model supports the DJP’s digital transformation roadmap by complementing online channels with physical touchpoints for taxpayers who prefer face-to-face assistance.
Key Takeaways
- Omnichannel Service Delivery: The mall counter integrates with the DJP’s core tax administration system (SIPKD), ensuring real-time data synchronization between physical and digital channels.
- Compliance Through Convenience: By reducing travel time and queue anxiety, the initiative targets higher voluntary registration and filing rates, especially among MSMEs and first-time taxpayers.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement