On 28 August 2026, the DGT launched “Tanya Fiska”, an AI-powered chatbot integrated into the Coretax platform and official website, providing instant responses to taxpayer queries on registration, filing, payments, and regulations. The chatbot uses natural language processing trained on Indonesian tax laws, FAQs, and common scenarios. It supports Bahasa Indonesia and English, with escalation to live agents for complex cases. The initiative aims to reduce call center volumes by 40% and improve service accessibility, especially for MSMEs and remote taxpayers.
Key Takeaways
- Multi-Channel Access: Available via web, WhatsApp, and Coretax mobile app, ensuring broad reach.
- Continuous Learning: The system logs unresolved queries to update its knowledge base weekly, improving accuracy.
- Data Privacy Compliance: Conversations are encrypted and anonymized per PDP Law (Personal Data Protection) requirements.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement