On 24 September 2026, the DJP released a troubleshooting guide for taxpayers encountering One-Time Password (OTP) verification failures during online Taxpayer Identification Number (NPWP) registration via the Coretax portal. The article outlines common causes such as network latency, incorrect phone numbers, and system timeouts, and provides step-by-step solutions including resending OTP, verifying contact details, and contacting the Kring Pajak call center.
Key Takeaways
- Common OTP Issues: Delays in SMS delivery, expired codes, and mismatched registered phone numbers are primary causes of verification failures.
- Immediate Remedies: Taxpayers should ensure active phone signal, request OTP resend after 60 seconds, and verify the registered mobile number in the DJP database.
- Escalation Path: Persistent issues require contacting Kring Pajak (1500200) or visiting the nearest Tax Service Office (KPP) for manual verification and registration assistance.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement