On 30 September 2026, Kanwil DJP Banten participated in the 2026 International Week of the Deaf (Pekan Tuli Internasional) exhibition in Serang, showcasing its disability-inclusive tax service innovations. This aligns with Law No. 8/2016 on Persons with Disabilities and DJP Director General Regulation PER-03/PJ/2024 on Accessible Tax Services. The office demonstrated sign language interpretation via video call (available at 12 KPPs), tactile guidance paths in service halls, simplified forms with pictograms, and a dedicated WhatsApp chatbot with text-to-speech for visually impaired taxpayers. Over 300 deaf community members visited the booth, with 42 completing NPWP registration on-site using assisted digital terminals.
Key Takeaways
- Universal Design Implementation: The Banten model sets a national benchmark for physical and digital accessibility, requiring all new KPP renovations to meet Ministry of Public Works accessibility standards (Permen PU No. 14/2017).
- Assisted Digital Onboarding: Tailored onboarding reduces the average NPWP registration time for deaf taxpayers from 45 minutes to 12 minutes, eliminating communication barriers that previously caused 38% abandonment rates.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement