On 26 October 2026, from its Cochabamba regional office, the Servicio de Impuestos Nacionales (SIN) unveiled the “Cada atención cuenta” (Every Attention Counts) program, a strategic initiative aimed at reinforcing transparency, accountability, and service quality across all taxpayer interaction points. The program introduces standardized service protocols, real-time feedback mechanisms, and a public dashboard displaying service-level metrics. This move aligns with the government’s broader public sector reform agenda and the Taxpayer Rights Charter established under Law No. 2492.
Key Takeaways
- Service Standards Codified: SIN has published measurable service-level agreements (SLAs) for common transactions, including response times for inquiries, resolution of discrepancies, and issuance of tax certificates.
- Transparency Dashboard: A new online portal allows taxpayers to track average wait times, resolution rates, and compliance with SLAs by regional office, fostering institutional accountability.
- Feedback Integration: Taxpayers can now rate each interaction via digital kiosks and mobile app, with results feeding directly into performance evaluations of service agents.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement