On 21 September 2026, FTS experts presented the scaling of process mining technology at the ProcessTech Forum. Process mining, applied to the FTS’s core ERP systems, maps end-to-end tax processing workflows—from return submission to refund issuance—revealing bottlenecks, deviations, and automation opportunities. The pilot in three regional offices reduced average processing time for VAT refunds by 22% and cut manual interventions by 35%. The FTS plans nationwide deployment by 2027, integrating with the ‘Unified Financial Analysis’ platform for real-time compliance monitoring.
Key Takeaways
- Operational Excellence via Analytics: Process mining provides objective, data-driven insights into administrative workflows, enabling targeted automation and resource reallocation.
- Scalable Digital Twin: The technology creates a live digital twin of tax processes, supporting continuous improvement and rapid adaptation to legislative changes.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement