On 17 September 2026, the SAT released its semi-annual service statistics report covering January 2025 through July 2026. The tax authority processed over 82 million taxpayer interactions across all channels, including in-person offices, telephone support, digital platforms, and mobile units. The report highlights a 14% year-over-year increase in digital service adoption, reflecting the success of SAT’s digital transformation strategy.
Key Takeaways
- Digital Channel Dominance: Online services accounted for 68% of total interactions, driven by the expanded capabilities of the SAT portal and mobile app. Key digital services include tax return filing, refund tracking, and electronic signature management.
- Mobile Unit Contribution: The mobile office program contributed 2.3 million services during the period, representing a 45% increase compared to the prior 18 months. This underscores the effectiveness of SAT’s territorial expansion strategy.
- Service Quality Metrics: Average resolution time decreased to 12 minutes for digital services and 28 minutes for in-person services. Taxpayer satisfaction scores reached 89%, the highest level since measurement began in 2020.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement