HMRC announced on 18 September 2026 an upcoming improvement to the Online Services Account (OSA) that will enable firms to assign multiple clients to a single staff member. Currently, each staff member can only be linked to one client per set of credentials, creating operational friction for practices where team members handle multiple client files. The change, expected to roll out in late 2026, will simplify credential management and reduce the need for staff to maintain separate login sets for different clients.
Key Takeaways
- Simplified Credential Management: Staff will use one Government Gateway ID to access all assigned clients, reducing password resets and login errors.
- Enhanced Team Flexibility: Practices can allocate work based on capacity rather than credential constraints, improving resource utilisation during peak periods.
- Alignment with Agent Services Account: The OSA enhancement mirrors functionality already planned for the ASA, creating a more consistent experience across HMRC’s digital services.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement