On 21 September 2026, Alexander Yegorichev, a senior FTS official, highlighted the role of the SPOT (System of Prompt Operational Communication) chat platform in gathering direct, unfiltered feedback from taxpayers. The system, integrated into the FTS digital ecosystem, allows individuals and businesses to report issues, ask questions, and rate services in real time. This initiative reflects the FTS’s commitment to ‘open government’ principles and continuous improvement of tax services based on user experience data. The SPOT chat has become a critical channel for identifying systemic bottlenecks in tax administration processes, from registration to dispute resolution.
Key Takeaways
- Real-Time Feedback Loop: The SPOT chat enables the FTS to capture taxpayer sentiment instantly, facilitating rapid response to service failures and policy gaps.
- Data-Driven Service Design: Analytics from chat interactions inform the redesign of digital services, ensuring they meet actual taxpayer needs and reduce compliance costs.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement