On 19 August 2026, the National Tax School under the GDT commenced the third phase of the 21st batch soft skills training program for tax officers. The program focuses on enhancing communication, professional ethics, problem-solving, and taxpayer service excellence. Director General H.E. Kong Vibol presided over the opening ceremony, emphasizing the critical role of soft skills in building public trust, improving voluntary compliance, and delivering high-quality tax administration services. The training incorporates interactive workshops, role-playing scenarios, and case studies drawn from real taxpayer interactions.
Key Takeaways
- Service-Oriented Culture: The program aims to shift officer mindset from enforcement-only to taxpayer-centric service delivery.
- Structured Curriculum: Modules cover emotional intelligence, conflict resolution, effective written and verbal communication, and digital literacy.
- Continuous Professional Development: This batch is part of a multi-year strategy to professionalize the tax workforce and align with international tax administration standards.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement