On 21 August 2026, the Public Revenue Office (UJP) issued an urgent notice informing taxpayers that the Contact Center telephone lines were temporarily unavailable due to technical difficulties. The outage occurred earlier in the day and prevented callers from reaching the administration for support on tax filing, payment inquiries, and procedural guidance. The UJP advised taxpayers to utilize alternative service channels, specifically the e-tax electronic portal (etax.ujp.gov.mk), email correspondence, and physical visits to regional tax offices. The administration committed to resolving the issue as quickly as possible and promised a follow-up announcement upon restoration. This disruption coincided with the regular monthly filing period for several tax types, potentially increasing demand for assistance.
Key Takeaways
- Unplanned Service Interruption: The sudden loss of phone support during a standard business day highlights the fragility of single-channel dependence in tax administration service delivery.
- Alternative Channel Awareness: The explicit direction to e-tax, email, and in-person services demonstrates the UJP’s effort to maintain service continuity through its omnichannel strategy.
- Timing Impact on Filing Compliance: The outage occurring during a monthly filing window may have caused delays for taxpayers reliant on phone guidance, reinforcing the need for robust self-service resources on the e-tax platform.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement