On 21 August 2026, the Public Revenue Office (UJP) announced that the technical issues affecting the Contact Center telephone lines had been fully resolved and the lines were again operational. The outage, which began earlier the same day, had prevented taxpayers and tax professionals from reaching the administration for assistance with filing, payments, and general inquiries. The UJP apologized for the inconvenience and reminded users of alternative communication channels, including the e-tax portal, email, and in-person visits to regional offices. The restoration of phone services is critical as the Contact Center serves as the primary support channel for taxpayers navigating the e-filing system, especially during peak filing periods. The administration did not disclose the root cause of the disruption but indicated that measures were taken to prevent recurrence.
Key Takeaways
- Service Continuity Restored: The Contact Center’s phone lines are fully functional again, restoring the main real-time support channel for taxpayers.
- Multi-Channel Redundancy Emphasized: The UJP’s reference to alternative channels (e-tax, email, physical offices) underscores the importance of maintaining multiple access points during technical incidents.
- Operational Resilience Focus: The swift resolution and public communication reflect the administration’s awareness of the Contact Center’s role in tax compliance facilitation, particularly for less digitally literate taxpayers.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement