The Office of the President released Memorandum Circular No. 122, series of 2026, which provides updated guidelines for the nationwide campaign against fixers and prescribes an enhanced Client Satisfaction Measurement (CSM) framework. The circular aims to curb illicit intermediation in government transactions and improve the quality of public service delivery. Although issued by the Office of the President, the directives are directly applicable to revenue‑collecting agencies such as the BIR, which must integrate the measures into their operational procedures.
Key Takeaways
- Anti‑Fixer Focus: Agencies must strengthen monitoring, impose stricter penalties, and conduct information drives to deter individuals offering illegal expediting services.
- Revised CSM: The measurement tool now incorporates real‑time feedback channels and standardized scoring to produce comparable results across departments.
- Implementation Timeline: All covered agencies, including the BIR, must adopt the guidelines within sixty days of the circular’s effectivity and submit initial compliance reports thereafter.
Disclaimer:This article is compiled and summarized based on publicly available information and is for general information and academic exchange purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. For tax planning, please consult a qualified professional tax advisor or legal counsel.
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