The Ministry of Taxes and Fee Collection announced on 14 August 2026 the launch of a dedicated direct hotline aimed at providing immediate assistance to individual and corporate taxpayers. The service, accessible via the toll‑free number 189 and the centralized call center, is designed to address urgent queries relating to tax filing, payment deadlines, and compliance with recent regulatory updates. Effective from 15 August 2026, the hotline operates during standard business hours (09:00‑18:00) and incorporates an automated routing system that connects callers to specialized consultants for value‑added tax, corporate profit tax, and personal income tax matters. The initiative reflects the authority’s commitment to modernize taxpayer engagement, reduce processing times, and enhance transparency. The announcement underscores the integration of digital services, encouraging users to supplement phone contact with electronic consultations through the official portal.
Key Takeaways
- 24‑hour Accessibility: The hotline will be staffed by certified tax consultants capable of providing real‑time guidance, thereby minimizing the need for physical visits to tax offices.
- Comprehensive Coverage: Services include clarification of filing obligations, clarification of revised VAT thresholds, and assistance with electronic submission procedures introduced in the latest implementing regulation.
- Compliance Deadline: Taxpayers are advised to register their contact details by 30 September 2026 to ensure uninterrupted access to the new support channel.
Disclaimer:This article is compiled and summarized based on publicly available information and is for general information and academic exchange purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. For tax planning, please consult a qualified professional tax advisor or legal counsel.
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