On 5 October 2026, the Tanzania Revenue Authority launched its annual Customer Service Week under the theme “Excellence in Taxpayer Services: Our Commitment.” Commissioner General Yusuph Juma Mwenda kicked off the week by visiting taxpayer service centers in Arusha, engaging directly with taxpayers to understand their challenges and gather feedback on TRA’s digital platforms, including the TANCIS portal, mobile app, and USSD services. The initiative aims to reinforce a service-oriented culture, reduce compliance costs, and promote voluntary compliance through transparency and accessibility.
Key Takeaways
- Service Charter Implementation: TRA reaffirmed its Client Service Charter commitments, including 24-hour query resolution, multilingual support (Kiswahili/English), and dedicated relationship managers for large taxpayers.
- Digital Channel Expansion: New features on the taxpayer portal include AI-powered chatbots for instant guidance on VAT registration, withholding tax certificates, and objection filing procedures.
- Feedback Mechanism: A real-time satisfaction survey system has been deployed across all touchpoints, with results feeding into quarterly performance reviews for service center managers.
Disclaimer: This article is compiled and summarized by the AI based on publicly available information and is for general information purposes only. It does not constitute any form of formal tax advice, legal opinion, or basis for performance. Please consult a qualified professional tax advisor or legal counsel for tax advice.
Source: Read Official Announcement